Main Projects

Development and Implementation of integrated billing information system for Heating Company - Russe

Customer profile: Heating Company - Russe Bulgaria

Industry: Utilities sector

Key Benefits

Leveraged information system functionality to introduce efficiencies to the business processes; tight integration of the other information systems; increased productivity and control; faster and more reliable communication; shortened time for administrative operations execution; improved reporting; created support for the future growth;

“The billing information system developed and implemented by Fadata helped us of being able to enable information support for all activities, relating to our business activities. Now we have an integrated, streamlined business process. Fadata solution provides us with much more confidence in the accuracy and advanced reporting and control.”

--Rossen Atanasov, General Manager, Heating Company Russe

The Heating Company – Russe conducted a prolonged search of information solutions. The Company looked for a modern package to fully support the current business needs but has also the flexibility to support future business and legislation requirements and found that Fadata information system for heating companies fully covers all the aspects of the business presenting a powerful management solution. "Implementing of integrated information system was essential to respond to the pending requirements to our company.” said Mr. Atanasov, "We needed an information system to consolidate billing information and to automate manual, repetitive tasks so that it could better serve our customers and to allow reliable modification following the legislation changes.”

Why Fadata

Heating Company – Russe engaged Fadata for the development and implementation of an integrated management information system after a tender procedure. "Heating Company performed evaluation via tender procedure. Fadata proposal matched our requirements more closely and delivered greater value for money.” Mr. Atanasov said. "Fadata proposed an extensive expertise in the field of information technology, professional team with necessary qualification and experience to provide reliable services."

Project details

The system has been designed to support full coverage of all related activities – from information data support for the organizational structure, estates, readings, distribution, though the generation of invoices, subscribers’ payments and claims to lawsuit actions. The mere intent, scope and functions of the system have, to a considerable extent, been defined by the legislative norms. In most general terms, the Automatic system for industrial design ensures information support for all activities, relating to: Administration of data for centralized subscription net; Keeping the information for readings of consummation; Distributing the readings; Generation debts and invoices for the payers; Support of meters’ calculation services of accounting; Possibility for partly payments of debts in real time; Support of claim adjustments; Support of lawsuit actions and law debts.

The services provided include: Analysis of requirements; Review of the entire operation system and business processes, Documenting current systems, Identifying and detailing missing information and processing needs of management, Detailing and documenting broader MIS requirements, Preparing and presenting findings and recommendations to senior management for review and concurrence, Developing and presenting a high-level design specification, Development, Configuration set-up, Reporting, SW supply, System administration, Implementation, Distribution, Training, Data migration, Documentation, Maintenance.

Operational environment: Oracle 9i DBS, Oracle iDS/C++; Networking: 100 Mb/s Ethernet; Architecture: 3-tier; HW: PC Server, PC workstations